Ask, and get an answer.

A render usually comes back in about three minutes. That figure is what we observe, and it is not a contractual deadline. You can close the tab: the render carries on, and the video appears under My videos; come back to it whenever you like. If it never appears, write to us with the video id.

No. The balance moves when you press Generate, not when you approve the result — but if a render fails on our side, or if the photograph is refused by moderation, the credits it used go straight back on your account, automatically, so launching it again costs you nothing extra. The rule, in the terms.

The first render on an account is covered by our product-fidelity guarantee. If the product, the logo, the label or a defining detail is materially altered, report it within seven days of delivery: after verification we put the credits that render used back on your account, so you can render it again. It applies once, it is a credit and not a cash refund, and it does not cover a change of taste.

No. Credits used for a render are not refunded, even when the result is not what you wanted: every render costs us the moment it starts. No AI is perfect, and a video can take a few tries. Try another quality level, or another photo of your product: sharper, better lit, taken from another angle.

Credits come back only when a render fails on our side, when moderation refuses the photo, or under the fidelity guarantee on your first render.

It depends on the quality and the length you pick. For 5, 10 and 15 seconds: 10, 19 and 27 credits at Medium; 12, 21 and 31 at Good; 16, 29 and 43 at Very good; 94, 184 and 275 at Excellent. 20 seconds is offered at Very good (56 credits) and Excellent (366). The studio shows the exact cost before you launch, and the balance moves at launch, never when you approve the result. Every level and length.

Yes — the demo on the home page shows real renders on sample products, without an account. In the studio, add your photo, pick a look and see the exact price before anything is charged. Rendering your own product takes a plan, from $19 a month with no commitment.

Your plan's credits refill to 100% at each monthly renewal; credits you don't use in a month don't carry over. Credits from a one-off purchase made before 24 September 2026 stay valid 365 days from that purchase. The billing questions.

One photograph of one product, in JPEG or PNG: those are the two types our server opens. If your phone shoots HEIC, or your shop exports WebP, the studio converts the file in your browser before it is sent; when the browser cannot read the format either, export the photo as JPEG and try again. The shortest side needs at least 512 px, and the upload box shows the size ceiling of the day. Every image is re-encoded on our server, and its metadata — GPS coordinates included — is destroyed on arrival.

A video with sound, at the length you pick from 5 to 20 seconds (up to 15 at Medium and Good; some styles start at 10 seconds), framed at the ratio you picked among the six offered — 9:16, 16:9, 1:1, 4:3, 3:4 and 21:9 — so nothing has to be cropped afterwards. 480p at Medium, 720p at Good and Very good, 1080p at Excellent. Every example and demo on this site is rendered at Good quality or higher — a Medium render will not look like them. It is playable and downloadable from My videos.

Three filters can stop a job. Only JPEG and PNG get through the door, and the declared type is checked against the file itself. Automated moderation screens the image, the instructions that go with it, and the video that comes back. And the acceptable use policy rules out identifiable people, any image of a minor, weapons, drugs, adult content and gambling, while a few categories need our written approval first. When a job is refused, the credits go back on your account. What may not be made here.

Not by default. Numeri builds the prompt from a fixed template for the product type you pick — which is also why the service is poor at producing anything that is not a product on a set. An advanced mode that lets an experienced customer write the two prompts is opened case by case, on request. Our own system instruction stays underneath it, and moderation applies exactly as it does everywhere else.

Prices in US dollars, before tax. Our payment partner and merchant of record, Dodo Payments, adds any VAT or sales tax due in your country and shows the total before you pay; it also emails your receipt. Your invoices are also listed in your account. How tax works.

Yes, anytime from your account. Moving up: what you already paid for your current plan is deducted, so you only pay the difference today, your new month starts right away and the extra credits arrive at once. Moving down: nothing is charged, the change applies at your next renewal. You always see the amount to pay before you confirm. If the tax cannot be calculated in advance, that amount is shown before tax, marked “plus any tax”.

There is no commitment, and a cancellation takes effect at the end of the period you have already paid for: you keep your credits and your videos until then. Unused credits are not refunded pro rata. The subscription clause.

Signing in is your email address and a six-digit code, and the same step creates the account if you do not have one yet. The code expires in 10 minutes: ask for a new one rather than reusing an old one, and look in the spam folder. If nothing arrives at all, write to us from the address you are trying to use, and say so.

You keep every right in the photograph; we acquire nothing over it, and we do not use your photographs or your videos to train anything, nor in our own marketing, without your written agreement. Rendering runs on specialised AI servers outside the European Union: we never upload your file, we hand over a signed link, valid for one hour, for that single file. We never see a card number — our payment partner hosts the payment page. From your settings you can export everything you hold, or close the account: the account is anonymised after 30 days, your files are deleted when their own retention period ends (see the privacy policy), and invoices are kept 10 years because the law requires it. The privacy policy, in full.